What is a coupon code?
How do I use a coupon
Why doesn't the
The coupon code does
not work. What do I do?
Where is the coupon
code - I don't see it?
How can I protect my
privacy and personal information when shopping online?
How can I protect myself
I am very unhappy with
the quality of a product or service and would like to file a complaint.
What do I do?
What is a coupon code?
A coupon code is the Internet version of a coupon you might
clip from a newspaper or magazine. It is usually comprised of a
string of numbers (like a regular coupon UPC code) and/or letters
that represent a type of discount. Examples of the offers available
are Free Shipping, a % off the total order, a specific dollar discount,
or a free item with purchase. Online merchants release these codes
(just as brick-and-mortar stores release coupons) to encourage people
to shop at their site. More information on online
coupons is available. Please note that the term "coupon
code" is used as a catch-all phrase, and is interchangeable
with any of the following: discount code, discount coupon code,
online coupon code, online coupon, promotion code, promotional code,
promo code, priority code, bonus code, key code, media code, offer
code, reference code to source code.
How do I use a coupon code?
You may want to jot down the coupon code(s) before clicking
through to the merchant. Shopper’s Resource will remain open when
you click through (so you can check back to get the code, if necessary).
Each code is valid for a specific online store, and is typically
entered during the checkout process. Online stores have their own
way of tracking these codes, and will provide a place to enter the
code during checkout. You may find specific instructions for use
with the information about the code.
Some offers are automatically applied
when you click on them. These offers may be noted with “no coupon
necessary,” or you may find information about the offer once you
the coupon work?
Here are the most common issues:
- The code was not entered exactly as it appears on our web site
- You have not fulfilled the minimum order requirements. NOTE:
minimum order requirements apply to merchandise only, and do not
apply to shipping, handling, tax or gift certificates. Additional
requirements or restrictions may apply, and these will be outlined
with the details of each individual offer.
- You have a restricted brand / item in your order that is preventing
the discount from being applied
- You may need to pay for your order with a specific type of credit
card, which is usually noted in the description of the offer
- There is an error in the code that we need to fix
- There is an error in the link that we need to fix
- The merchant has decided to expire the offer early, and we do
not know about this change
- The merchant has changed the conditions of the offer, and we
do not know about this change
- The coupon is for new customers only, and you have placed an
order with this merchant in the past
- The browser you are using is not fully compatible with the merchant
web site, and is causing problems with coupon redemption
- There is software running on your computer that is interfering
with the link, merchant web site or checkout process
- Cookies have been disabled on your computer and the merchant
requires cookie tracking
The coupon code
does not work. What do I do?
On occasion, an online merchant will change the details or remove
an offer, and a code will not work. If this happens, check back
on the ShoppersResource.com web site to see if there is another
offer available. When dealing with an expired link, please inform
us (and not the merchant) of any links that do not work by contacting
Where is the
coupon code - I don't see it?
If you don't see a coupon code listed with an offer, here are
- We forgot to post the code, and need to know about the omission
- No coupon code is required to redeem the offer
- You are redeeming a "click-through" coupon, which
means that the code or discount is applied automatically when
you shop through the merchant page that opens with the offer
- You are redeeming a promotion, rather than a coupon, so there
is no code. Just a note on this: not every link on our site is
a coupon offer. We also post free shipping offers, sales, clearance
links, hot products and other offers that do not require a coupon
How can I protect my privacy and personal
information when shopping online?
Legitimate online stores have excellent protective measures
in place to ensure that your personal information remains private.
Every store has its own policy, but most do not share your information
(unless you give them the OK to do so). Here are some tips to make
sure your information remains safe:
- Any time you make a purchase, make sure you are using a web
site with Secure Socket Layer protection (SSL). Netscape invented
SSL, and it prevents hackers from illegally viewing your information
via the Internet by encrypting the data. Here are a few ways
that you can tell if the site you are shopping on is secured by
- If the
URL begins with HTTPS:// (instead of HTTP://), it is protected
by a secure server.
- If the site you are using has a golden key in the bottom left-hand
corner of the screen, it is protected by a secure server (make
sure that the key is not broken and that it does not have a
- If there is a padlock in the lower right-hand corner of the
screen, the site is secure.
NOTE: a site may have SSL, but not on every page. Many online
vendors put SSLs on screens only where sensitive information
may be recorded (credit card numbers, social security numbers,
etc.). As an online shopper, this means that you may not see
the SSL indicators until you reach the checkout process.
- Junk e-mail, or spam, is so annoying. To keep it at a minimum,
here’s what we recommend:
Open a free e-mail account (Yahoo
is a great resource) and use this e-mail address for all of
your shopping activity. By doing this, you will protect your
personal or business address from spam, and can change to
a new account if you do get hit by spammers.
Do not use a common name or word when choosing your free
e-mail address. This will keep spammers from searching it
out or guessing it.
When you receive e-mail from a spammer (i.e., you don’t know
who sent you the e-mail, and the address looks strange), follow
- Do not open the e-mail (delete it immediately).
By doing this, you may save yourself the heartbreak of contracting
a computer virus. If you do not even look at the e-mail,
it will save you from being tempted to download an attached
- If you don’t know the source, don’t download anything or
click on any links!
- Do not click on “unsubscribe” on spam e-mail. Some spammers
use this as a way to confirm e-mail addresses. In other
cases, it is a complete waste of time, as the “unsubscribe”
e-mail address has already been closed (and you will receive
an “undeliverable” error message).
When registering with a company (many stores will ask you
to do this before making a purchase), be on the lookout for
a checkbox that asks it the company may send you special offers
from its partners. We highly recommend that you do not accept
these offers – it can put you on the road to junk mail mania.
We typically do not recommend signing up for a store’s e-mail
list. Part of the job of ShoppersResource is to comb through
all these special offers, and provide them to you in an easy-to-follow
format. That way, you can see what offers are available to
you at your own leisure, instead of receiving many e-mail
offers that you may not have the time to look through.
How can I protect myself from viruses?
Follow these rules, and you should be well protected:
- Load antivirus software on your computer or run a free antivirus
scan weekly (try Panda
ActiveScan online virus scan-it's free!).
- Never open an e-mail from an unknown source (delete it immediately).
- Never download from or click through an e-mail from an unknown
I am very unhappy
with the quality of a product or service and would like to file
a complaint. What do I do?
We recommend the following (in this order):